Just 1 Call Concierge Services L.LC. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://just1call.me) or use our concierge, maintenance, corporate, and lifestyle management services in the United Arab Emirates (the "Services").

Please read this privacy policy carefully. By accessing or using our Services, you agree to be bound by the terms and conditions described herein.

1. Information We Collect

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, request a service, fill out a form, or communicate with our dispatch center. The types of information we collect include:

• Personal Data: Name, email address, phone number, physical address (for service deployment), and billing information.
• Service Data: Details regarding your property, vehicle, corporate entities, or specific lifestyle requests necessary to fulfill your "Just 1 Call" mandate.
• Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, and browsing behavior via cookies.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized concierge experience. Specifically, we use your data to:

• Deploy vetted professionals (maintenance, towing, PROs, cleaners) to your specified locations.
• Process transactions and send you related information, including invoices and confirmations.
• Respond to your customer service requests, emergency calls, and support needs.
• Improve our website, Services, and overall customer ecosystem.
• Send administrative information, such as updates to our terms, conditions, and policies.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. However, to execute your requests seamlessly, we may share information in the following situations:

• Vetted Service Partners: We may share necessary details (e.g., your address and the nature of the issue) with our trusted, licensed third-party contractors, mechanics, or personnel who are dispatched to fulfill your service request.
• Legal Obligations: If required by law, we may disclose your information to comply with UAE regulations, governmental requests, judicial proceedings, or court orders.
• Business Transfers: In the event of a merger, sale of company assets, or acquisition, your information may be transferred to the succeeding entity.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can manage your cookie preferences through the "Cookie Policy" popup on our website or by adjusting your browser settings.

6. Your Privacy Rights

In accordance with UAE data protection laws, you have the right to:

• Request access to the personal data we hold about you.
• Request that we correct or update any inaccurate or incomplete personal data.
• Request the deletion of your personal data, subject to certain legal exceptions.
• Opt-out of receiving marketing communications from us at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this page to stay informed of updates.

8. Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your data rights, please contact our dispatch center at: